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When you are not sure how to do something, something does not work, or you have a billing or contract question, contact Classio's support team from Classio support (Classio サポート) in the Settings area. Administrators, academic administrators and executives can use it.
Send a request
Open Classio support (Classio サポート) in the Settings area.
Press New request (問い合わせる).
Choose the type and enter a subject and the details. Say which screen, what you did and what happened.
Tick Urgent (work has stopped) only when work has stopped.
Press Send. The request gets a number (#number).
Do not include students' or guardians' names or contact details unless they are needed.
Read the replies
When Classio replies, the person who sent the request gets a notice and the list shows Reply waiting for you.
Press a row to read the messages and reply. Replying asks Classio to continue.
When it is solved, press Resolved — close it. A closed request cannot be answered; send a new request to continue.
Reply targets
| Type | Target |
|---|---|
| Urgent (work has stopped) | Within 4 hours (Classio support is alerted at once) |
| Normal | Within 24 hours |
All administrators, academic administrators and executives of the school can see the school's requests.
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